Refund policy
Everything we make is fresh, made in small batches, and often baked to order, so we can't accept returns on food. But we absolutely stand behind what leaves our kitchen.
If something isn't right. Email within 48 hours of pickup or delivery and we'll do our best to find a solution.
Canceling an order. Need to cancel a bread or product order? Email us before your drop's ordering window closes and we'll refund you in full. After the window closes, your order is already in production and can't be canceled, but it can be picked up by a friend or family member; just let us know who's coming.
Missed pickups. If an order isn't collected by the end of its pickup window and we haven't heard from you, we'll hold it one additional day where freshness allows, then donate it. Uncollected orders aren't eligible for refunds. If something came up, reach out and we'll do our best to work with you.
Pantry goods and merch. Unopened pantry items (jams, dressings, oils, honey) and unused merchandise can be returned within 30 days of purchase for a refund or exchange - just bring them to a pickup day or contact us to arrange it. Opened food items can't be returned unless there's a quality issue.
Event tickets. Tickets are refundable up to 7 days before the event. Inside 7 days they're non-refundable. Our menus and seats are set by then, but they're always transferable: email us the name of the person taking your seat. If we cancel or reschedule an event (weather and farm conditions occasionally have other plans), you'll get the choice of a seat at the new date, a credit, or a full refund.
Coaching and services. Coaching sessions can be rescheduled with at least 48 hours' notice at no charge. Sessions missed or canceled inside 48 hours may be forfeited. Unused coaching packages remain valid for 12 months from purchase. Deposits and payments for private chef and catering engagements are governed by your event agreement.
Refund timing. Approved refunds go back to your original payment method, typically within 5–10 business days depending on your bank.